Policies and Procedures

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Payment & Booking

A deposit is required to book an order. Orders are not considered booked if the deposit hasn’t been processed.  The deposit is non-refundable 2-months prior to the event date.

The client is responsible for reviewing all details of the written order, including but not limited to the due date, design, name spelling, etc.,  to ensure accuracy and agrees to take appropriate action if any discrepancies are found.

Final payment is required 2-weeks prior to event date and is non-refundable at that time.

Credit card processing fees are non-refundable upon receipt of payment.

Pick-up

Upon pick up, the Customer or their representative is responsible for ensuring all items are collected.

Changes or Cancellations

If the Customer wishes to make any changes to the design or specifications, the Customer must inform Sweet Passion no later than 4 weeks prior to the project due date. Sweet Passion will make reasonable efforts to accommodate the changes, but changes are not guaranteed. Cancellations can be processed up until 3 weeks prior to the project due date.

If the event is postponed, Sweet Passion must be notified 6 days in advance.

Indemnification

The Customer agrees to indemnify and hold the Sweet Passion harmless from any liability, damages, or expenses arising from any claims or disputes related to the order or this Agreement..

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of New Jersey. Any dispute arising out of or related to this Agreement shall be resolved through binding arbitration in Warren, NJ,  in accordance with the rules of the American Arbitration Association.

Entire Agreement

This Agreement constitutes the entire agreement between the Customer and Sweet Passion Cakery, and supersedes all prior agreements or understandings, whether written or oral. This Agreement may not be amended or modified except in writing signed by both parties.

By processing the payment, the customer acknowledges and agrees to the terms and conditions set forth in this contract.